Terms of Service

Welcome to L'vae ("we," "us," or "our").

We operate the website located at www.lvae.com (the "Site") through which you can access telehealth services delivered by our affiliated clinical provider, and pharmacy fulfillment delivered by our licensed pharmacy partner.

By accessing or using the Site, you agree to these Terms of Service ("Terms").

If you do not agree, you must discontinue use immediately.

For questions, contact: customercare@lihv.com

Through the Site, you may:

• Complete an online intake or health questionnaire
• Have your information reviewed by our affiliated clinical provider, who operates independently
• Participate in telehealth consultations
• Receive a prescription if medically appropriate (no controlled substances)
• Have prescriptions dispensed and shipped by our licensed pharmacy partner
• Access ongoing subscription based care (if offered)

You must:

• Be 18 years or older
• Physically located in a US state where we operate
• Be able to provide accurate personal and medical information
• Use the service for your own care
• Agree to these Terms

By using our services, you understand that telehealth:

• Involves electronic transmission of medical information
• May limit a provider's ability to conduct a physical exam
• May result in recommendations for in-person care
• Cannot be used for medical emergencies

You will be required to agree to our full Telehealth Consent.

Our platform does not prescribe, ship, or facilitate any controlled substances.

Any request for such medication should be directed to an in-person healthcare provider.

You acknowledge:

• We do not accept insurance
• You must pay for all services and products out of pocket
• You will not seek reimbursement from any government or commercial payer
• We are not an enrolled Medicare or Medicaid provider

You agree to:

• Maintain accurate information
• Keep login credentials secure
• Not share your account
• Notify us of any unauthorized access

We may suspend or terminate your account for violations of these Terms.

A prescription may be issued only if your provider determines it is safe and clinically appropriate.

You acknowledge that:

• Clinical approval is not guaranteed
• Providers may request additional information
• Providers may decline treatment
• Treatment plans may change over time

If a prescription is issued, it will be sent to our licensed pharmacy partner.

If you enroll in a subscription program:

• Your payment method will be charged automatically
• You may cancel anytime prior to the next billing cycle
• Continued prescriptions require ongoing provider approval

Additional details are provided in the Subscription & Renewal Policy.

By purchasing through our Site, you authorize:

• Charges to your selected payment method
• Automatic renewal of subscriptions
• Pre-charges pending clinical review
• Refunds only per our Refund & Returns Policy

All prices are shown in USD.

You may not:

• Provide false health information
• Attempt unauthorized access
• Scrape or misuse website content
• Interfere with the Site
• Use services to obtain medication for others
• Violate any applicable law

All content on the Site belongs to Praventis Group LLC or licensed parties.

You may not copy, reproduce, or distribute materials without permission.

You acknowledge that:

• Telehealth services are provided by our affiliated clinical provider
• Prescriptions are dispensed by our licensed pharmacy partner
• We are not responsible for their clinical decisions or fulfillment errors
• They operate independently

Our Site and services are provided "as is" and "as available."

We make no guarantees regarding:

• Outcomes
• Clinical approval
• Suitability of treatment
• Availability of the Site

To the extent allowed by law, we disclaim all warranties.

To the maximum extent allowed by law:

• We are not liable for indirect, special, punitive, or consequential damages
• Our total liability will not exceed the amount you paid in the last 12 months

Nothing limits liability for:

• Gross negligence
• Fraud
• Misconduct
• Issues that cannot be legally limited

You agree to indemnify and hold harmless:

• Praventis Group LLC
• Our officers
• Our staff
• Our partners

from claims arising from your misuse of the services or violation of these Terms.

All disputes must be resolved through binding arbitration.

No class actions or group claims are permitted.

These Terms are governed by:

• The laws of the State of Delaware
• Except where federal law applies

We may update these Terms periodically.

Continued use of the Site constitutes acceptance.