Terms & Conditions (US)

L'vae provides a digital platform that enables users to connect with:

1. An independent, third-party medical group ("Affiliated Provider Group") whose licensed healthcare professionals ("Providers") deliver telehealth services; and
2. A licensed pharmacy partner that dispenses medications prescribed by the Providers.

L'vae itself does not provide medical care, does not employ doctors, does not practise medicine, and does not dispense medications. All medical decision-making is performed solely by independent Providers unaffiliated with L'vae.

To use the Services or receive telehealth care through the platform, you must:

• Be at least 18 years old
• Reside in a state where the Services are available
• Provide accurate and complete information
• Have the legal capacity to enter binding agreements

You must not use the Services on behalf of another person.

By using the platform, you agree that:

• Telehealth involves the remote delivery of healthcare services using audio, video, asynchronous messaging, and/or digital questionnaires.
• Telehealth has risks and benefits, including limitations related to physical examination.
• Providers may determine that telehealth is not appropriate for your condition.
• No specific outcome, resolution, or improvement is guaranteed.

You will be required to review and sign a dedicated Telehealth Consent before using clinical services.

You agree to:

• Provide accurate, truthful, and complete information
• Update your medical history as needed
• Use medications only as prescribed
• Not share medications with any third party
• Notify your primary healthcare provider about treatments you receive
• Use the Services only for lawful and personal purposes
• Keep your login credentials confidential

Providing false or misleading information may result in harm and may violate state or federal law.

You acknowledge and agree that:

• L'vae is not a healthcare provider
• Providers are independent professionals solely responsible for the medical care they deliver
• L'vae does not interfere with or control Provider clinical judgment
• Communications between you and Providers may occur through secure messaging, asynchronous questionnaires, audio, or video
• Providers may decline care if medically inappropriate

If a Provider determines that treatment is appropriate:

• A prescription may be issued in accordance with applicable state and federal laws
• Prescriptions are transmitted to a licensed pharmacy partner for dispensing
• L'vae does not guarantee that a prescription will be issued
• You may request your prescription be sent to a pharmacy of your choice if legally permitted

Providers do not prescribe controlled substances through the platform, including but not limited to:

• Opioids
• Benzodiazepines
• Schedule II-V medications

You agree not to:

• Engage in unauthorised access or data scraping
• Introduce malware or harmful code
• Copy, distribute, or adapt platform content
• Interfere with the operation or performance of the Services

Violation may result in account suspension or termination.

All materials on the platform, including text, design, graphics, logos, and content are owned by Praventis Group LLC and protected by US intellectual property laws.

You may not reproduce or use content for commercial purposes without prior written consent.

Your use of the Services is governed by our Privacy Policy, which explains:

• What information we collect
• How it is used
• How it is shared
• Your rights

Although L'vae is not a "covered entity" under HIPAA, we maintain strict administrative, technical, and physical safeguards consistent with industry best practices.

L'vae may link to third-party sites. We do not endorse and are not responsible for their content or privacy practices.

To the fullest extent permitted by law:

• L'vae is not liable for indirect, incidental, special, punitive, or consequential damages
• L'vae is not responsible for delays, interruptions, or failures caused by external systems or third parties
• L'vae makes no guarantees regarding clinical outcomes

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Other liabilities that cannot legally be limited

You agree to indemnify and hold harmless Praventis Group LLC, its officers, employees, and agents from claims, damages, or losses arising from:

• Your misuse of the Services
• Your violation of these Terms
• Your breach of state or federal law

We may update these Terms from time to time.

Changes will be posted with a new "Last Updated" date.

Your continued use of the Services constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law principles.

Any disputes must be resolved through:

1. Informal resolution first, then
2. Binding arbitration, unless prohibited by law

You waive the right to participate in class actions.